25Digital (“We”) are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to develop a better understanding of our customers and visitors and in turn to provide you with relevant and timely information about the work that we do. The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.
If you have any queries about this policy, please contact the Data Protection Officer at Contact by email: [email protected]
We collect various types of information and in a number of ways:
- Information you give us
For example when you submit the enquiry form on our website we’ll store personal information you give us such as your name, email address.
- Information about your interactions with us
For example, when you visit our website, we may collection information on how you interact with our content such as time spent reading our articles. When we sending you our mailing newsletter we store a record which ones you have opened and which links you have clicked on.
- Information from third parties
We occasionally receive information about you from third parties. For example, we may use third party research companies to provide data about you, compiled using publicly available data.
- Sensitive personal data
The law on Data Protection acknowledges that certain types of personal information, such as health details, race, religious beliefs, and political views, are more sensitive. We don’t typically gathering such information about our customers and visitors unless there is a clear and justifiable reason for doing so.
There are four ways in which we may process your data:
- Contract purposes
When you make a purchase from us, procure any services from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example, we may need to contact you by email or telephone in the event of a cancellation, or in the case of problems with your payment.
- Legitimate business interest
In certain situations we collect and process your personal data for purposes that are in our legitimate business interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way.
- With your explicit consent
If there are situations where the two previously mentioned reasons don’t apply, we will ask for your explicit permission before using your personal information for that specific situation.
- Legal obligation
In rare occasions it may be necessary for us to process data in order to comply with a legal obligation, for example as a result of a court order.
We will aim to communicate with you about the work we do in ways that you’ll find relevant, timely and respectful. To do this we use data that we have stored about you, such as previous work/services (if any), as well as any preferences you may have told us about.
We use our legitimate business interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them either using the unsubscribe link found at the bottom or the email, or using the contact details at the end of this policy.
We may also contact you about our work/services by telephone however we will always get explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases.
There maybe certain circumstances under which we may disclose your personal information to approved third parties. These are as follows:
We may share your information with our service providers who process data on our behalf and according to our instructions (such as our hosting partner). To ensure the security of your personal data, we require these third parties to strictly comply with our instructions and data protection laws.
Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example government bodies and law enforcement agencies).
Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.